Returns & Exchanges
At Tony’s Chocolonely, we want you to be 100% happy with your chocolate; if your order arrives damaged or incorrect, please reach out to us within 14 days for a resolution. Due to the perishable nature of our products, we cannot accept returns for chocolate that has been opened or melted after delivery.
Contact Support
Email our Choco-crew with your order number and a brief explanation of the issue to initiate a claim.
Provide Documentation
Attach clear photos of the shipping box and the damaged or incorrect bars so we can investigate the issue with our logistics team.
Review Process
Our team will review your request within 2-3 business days and determine the best solution, such as a replacement or a refund.
Resolution Delivery
Once approved, we will ship out your fresh chocolate bars or issue a credit to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing